I recently purchased a 3.5 inch turing smart screen via aliexpress ( https://a.aliexpress.com/_EHif7oY) as soon as it arrived I downloaded the software from the official website turzx.com and connected the display via USB to the USB on the motherboard, but the display does not respond at all just black screen - no light up, running the software has no effect.
I have already tried the following: Different USB cable, different USB port, different PC, I updated the USB driver, different unofficial software, but nothing helped..
I am using w11 and the PC is a few weeks old.. Does anyone have any solutions or experience with a similar problem?